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  The Virtual Workplace: Are You Ready?
©2002 Corbin Ball Associates

Technology has made it possible for many of us to work outside the standard office environment. The Gartner Group estimates that there will be more than 137 million teleworkers worldwide by 2003. One fifth of U.S. workers, including a high percentage of meeting professionals, currently work away from the main office in one way or the other. 

There are many benefits to organizations in accepting this growing trend:

  • Reduced costs
  • Increased productivity
  • Ability to attract and retain employees
  • Greater geographic and time flexibility
  • Substantially increased employee satisfaction.

However, there are challenges. It is more difficult to maintain a corporate culture in a virtual environment. There is a greater chance of alienation. Brainstorming sessions are more difficult to do when people are not in a face-to-face environment. In short, collaboration is more difficult to do virtually.

The Virtual Water Cooler

Fortunately, there are many technology tools that can help:

Efficient use email and contact management tools.
Good email begins at home and proper use of netiquette is imperative: http://www.corbinball.com/articles/art-email.htm

Instant messaging
AOL and Windows Messaging offer free ways to communicate and collaborate instantly via text with people around the world. This can be quite useful for remote teams

Web collaboration
A wide range of web tools from NetMeeting to WebEx (and many more) allow desktop and application sharing, collaborative web browsing and more. 

Online groups
There are a number of free services (Yahoo groups and MSN groups to name two) providing free means of group emailing, document sharing, threaded discussion and more that can make virtual groups more efficient.

As we move toward virtual offices, we will need to explore new ways of communicating and doing business in general.  We will need to overcome the basic limitations of the non-face-to-face environment. In many cases, it will mean significant change. However, those who are willing to embrace and use these tools efficiently will create a new virtual office with both efficiency and good collaboration capabilities.

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